Terms & Conditions
1. General
This website is operated by Twistlers. Throughout the site, the terms “we,” “us,” and “our” refer to Twistlers.
By visiting our site and/or purchasing something from us, you agree to these Terms & Conditions, as well as any additional policies referenced herein.
We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.
2. Eligibility
By using this website, you confirm that:
You are at least 18 years old, or
You are using the site under the supervision of a parent or legal guardian
3. Products & Intended Use
Twistlers products are DIY craft kits designed for personal, recreational use.
Results may vary based on individual skill and handling
Finished products may differ slightly from images shown
Products are not intended for commercial manufacturing use
4. Product Safety & Age Guidelines
Some products may include small parts and tools.
Not suitable for children under 3 years (choking hazard)
Adult supervision is recommended for younger users
Users must follow all provided instructions and safety guidance
Twistlers is not responsible for misuse or improper handling of products.
5. CPSIA Compliance
Twistlers is committed to complying with the Consumer Product Safety Improvement Act (CPSIA).
Where applicable:
Products are tested to meet U.S. safety standards
Children’s products comply with limits on lead content, phthalates, and other regulated substances
Required tracking and labeling information is maintained
Compliance documentation (such as Children’s Product Certificates) is available upon request, where applicable.
6. California Proposition 65
WARNING: Some products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, visit www.P65Warnings.ca.gov
7. Assumption of Risk
By purchasing and using our products, you acknowledge that:
DIY crafting involves inherent risks
You voluntarily assume all responsibility for product use
Twistlers is not liable for injuries, damages, or losses resulting from use or misuse
8. Orders & Payments
We reserve the right to refuse, limit, or cancel any order at our discretion, including suspected fraud.
You agree to provide accurate and complete billing and shipping information.
All prices are listed in USD and are subject to change without notice.
9. Shipping & Delivery
Shipping times are estimates and not guaranteed.
Twistlers is not responsible for delays caused by carriers, customs, or external factors beyond our control.
Customers are responsible for:
Providing accurate shipping information
Paying any applicable duties, taxes, or import fees
10. Returns & Refunds
Please refer to our Shipping & Returns Policy.
Because our products are prepared to order, we do not accept general returns.
We will address damaged, defective, or incorrect items reported within 14 days of delivery.
11. Intellectual Property
All content on this website, including text, images, branding, product designs, and materials, is the property of Twistlers and protected by intellectual property laws.
Unauthorized use is strictly prohibited.
12. User Conduct
You agree not to:
Use the website for unlawful purposes
Infringe upon intellectual property rights
Transmit harmful or malicious code
Interfere with website functionality or security
13. Disclaimer of Warranties
All products and services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted or error-free service.
14. Limitation of Liability
To the fullest extent permitted by law, Twistlers shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
Use of the website
Use or misuse of products
Delays, errors, or interruptions
15. Indemnification
You agree to indemnify and hold harmless Twistlers from any claims, damages, or expenses arising from your misuse of products or violation of these Terms.
16. Third-Party Services
Our website may include links to third-party services. We are not responsible for their content, policies, or practices.
17. Governing Law
These Terms & Conditions are governed by the laws of the State of California, United States.
18. Contact
If you have any questions about these Terms & Conditions, please contact us at:
Email: support@twistlers.com